Privacy and Cookies

PRIVACY NOTICE

1.   PURPOSE OF THIS NOTICE

This notice describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act [1998 OR 2018] and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (‘Data Protection Legislation’).

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

2.   ABOUT US

Resapol Limited is a Distributor of Construction Chemicals. We are registered in England and Wales as a limited liability company under number: 3863571 and our registered office is at Crown House, 4 High Street, Tyldesley, Manchester, M29 8AL.

For the purpose of the Data Protection Legislation and this notice, we are the ‘data controller’. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice.

We have appointed a Data Protection Officer. Our Data Protection Officer is our Data Protection Point of Contact and is responsible for assisting with enquiries in relation to this privacy notice or our treatment of your personal data. Should you wish to contact our Data Protection Point of Contact you can do so using the contact details noted at paragraph 12 (Contact Us), below.

3.   HOW WE MAY COLLECT YOUR PERSONAL DATA

We may collect personal data about you, for example:

  • when you open an account with us.
  • when entering information on one of our websites;
  • when visiting a branch;
  • via our mobile applications;
  • via social media platforms;
  • when corresponding with us by phone, email or otherwise;
  • by taking surveys undertaken by us or on our behalf; and
  • when participating in promotional events.

4.   THE KIND OF INFORMATION WE HOLD

The information we hold about you may include the following:

  • Name;
  • Company for whom you work;
  • Address;
  • Email address(es);
  • Telephone number(s);
  • Your signature;
  • Technological data (IP addresses and cookies - please see separate cookies policy for further information);
  • Biographical data such as your interests, likes and dislikes etc.;
  • Credit rating and bank details;
  • Credit limit and payment terms;
  • Sales information relating to the sale of products or services to you or their repair or return;

5.   HOW WE USE PERSONAL DATA WE HOLD ABOUT YOU

Our lawful basis for processing your personal data is to perform our obligations in accordance with any contract that we may have with you or if it is in our legitimate interest or a third party’s legitimate interest to use personal information in such a way to ensure that we provide the products and services you have requested in an effective and efficient way.

Most commonly, we may use your personal data for the following purposes:

  • to administer and manage our relationship with you, including to set up and maintain your credit account;
  • to process orders from you for goods and services;
  • to deal with enquiries we receive from you;
  • to provide you with details of our product ranges, services and promotions;
  • to notify you of any changes to what we do;
  • to comply with applicable laws, regulations and rules;
  • to make checks of credit reference agencies from time to time (for example, when you complete your credit application form or if you want us to amend your credit limit; and
  • for the purpose of recovery of a debt in case of non-payment.

If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have entered into with you. Alternatively, we may be unable to comply with our legal or regulatory obligations.

We may also process your personal data without your knowledge or consent, in accordance with this notice, where we are legally required or permitted to do so.

Data retention

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected.

When assessing what retention period is appropriate for your personal data, we take into consideration:

  • the requirements of our business and the services provided;
  • any statutory or legal obligations;
  • the purposes for which we originally collected the personal data;
  • the lawful grounds on which we based our processing;
  • the types of personal data we have collected;
  • the amount and categories of your personal data; and
  • whether the purpose of the processing could reasonably be fulfilled by other means.

6.   DATA SHARING

Why might you share my personal data with third parties?

We may share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us, and provide you with goods and services or where we have another legitimate interest in doing so.

We may share your personal information to third parties in the following circumstances:

·       to our suppliers, service providers and subcontractors, such as credit reference agencies, fraud prevention agencies, payment processors, suppliers of technical and support services, insurers, logistics providers, manufacturers, debt collectors, our legal and other professional advisors, including auditors;

·       companies assisting us in our marketing, advertising and promotional activities;

·       third party payment processor in relation to credit/debit card payments;

·       fraud prevention agencies if false or inaccurate information is provided to us as part of your use of our services or otherwise, and fraud is identified or suspected;

·       if we are under a duty to disclose or share it in order to comply with any legal obligation, to detect or report a crime, to enforce or apply the terms of our contracts or to protect the rights, property or safety of our visitors and customers; and

·       when we restructure or sell our business or its assets or have a merger or re-organisation.

7.   DATA SECURITY

We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

8.   RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us, using the contact details below.

Your rights in connection with personal data

Under certain circumstances, by law you have the right to:

  • Request access to your personal data. This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible.

If you want to exercise any of the above rights, please email our data protection point of contact at info@resapol.com

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

9.   RIGHT TO WITHDRAW CONSENT

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose (for example, in relation to direct marketing that you have indicated you would like to receive from us), you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please email our data protection point of contact at info@resapol.com

Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

10.   CHANGES TO THIS NOTICE

Any changes we may make to our privacy notice in the future will be updated on our website at www.resapol.com

This privacy notice was last updated on 27th June 2018.

11.   CONTACT US

If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please contact our Data Protection Officer, Steve Richards, via email at info@resapol.com or by post to Resapol Limited, Unit D4, Walter Leigh Way, Moss Industrial Estate, Leigh, WN7 3PT.